In a significant move to improve customer service in Pakistan’s telecom sector, the Pakistan Telecommunication Authority (PTA) has announced the establishment of a modern call center at its headquarters.

This initiative comes amid rising consumer complaints about telecom services across the country.

The PTA call center for telecom complaints will operate 24/7, ensuring that users can report issues and receive support without delay. Consumers will be able to reach the center via phone, email, web chat, or social media platforms. The authority aims to provide prompt solutions and timely information to all telecom users.

Interestingly, the PTA will fund the project independently, avoiding the need for government allocations. To manage the call center’s operations, the authority plans to enter into a three-year agreement with a private company. Once the contract is finalized, the selected company will have three months to make the center fully operational.

The project will also be open to foreign companies, provided they are properly registered with relevant authorities. However, companies from India and Israel will not be allowed to participate. The initiative underscores the PTA’s commitment to addressing customer grievances efficiently while maintaining transparency and quality service standards.